Procedure for Complaints and Appeals of TÜV Rheinland Greater China

It is the goal of the TÜV Rheinland Group to provide a high level of service to our customers. If you believe that we have failed to match your level of expectation, please do not hesitate to contact us through our complaints and appeals system. We take your criticism seriously and are glad to have the chance to improve our service delivery.
A complaint will be reviewed by an independent function and assigned to respective persons/management roles for quick and secure handling. After the complaint or appeal has been processed the party lodging the complaint receives a final answer.

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You may lodge an appeal if you want TÜV Rheinland to reconsider a decision made regarding the conformity assessment services provided by us. The appeal will be sent to the certification body manager who will register it and provide confirmation of receipt to the appellant. The appellant may ask for an impartial review. The appeal is then referred to the Appeals Review Board, which consists of the President of TÜV Rheinland Greater China, a neutral Division Manager, and the Quality Manager. If the party requesting the appeal objects to the members of the Appeals Review Board the appeal is referred to the Advisory Board for review and resolution.

Privacy Statement:

This privacy statement applies to websites. TÜV Rheinland is protecting your privacy in a variety of ways including using industry accepted security measures to protect against loss, misuse and alteration of data contained in our systems. This Privacy Statement is designed to describe how we collect, use, share and secure the personal information provided by you, our customers, vendors and visitors when collected on sites which link to this Privacy Statement.  We collect and process only personal information needed or appropriate for business purposes, and do so only by lawful and fair means. This Privacy Statement also describes your choices regarding use, access, correction and deletion of your personal information. Any information given to us will never be sold, rented, traded, shared or leased other than as outlined in this Policy. This Privacy Statement is meant to help you understand what personal data we collect, why we collect it, and what we do with it. Thanks for taking time to read it.